Maybe have more cars going from Auckland to Wellington.

I do think it would be great if there was a possibility of a refund for 24 or 48 hours after acceptance. I booked a camper one way because I saw there was a vehicle available for the returning trip for the correct dates. I applied for both. One was accepted, the other vehicle was withdrawn - with nothing else available. Hire companies can take up to 24 hours to respond and can withdraw a vehicle and drivers are left hanging. (I think) drivers can cancel, but will be charged - I don't think I have ever cancelled, but was thinking I would have to, and lose my TransferCar fee plus my $50 deposit with Britz.

Was perfect!

No

All good

I'm still waiting on the bond but other than it helped me greatly

no very efficient and smooth process and friendly staff

It’s an awesome opportunity to travel, thank you for making it all easy

No

No great option

It says you give one tank duel but at the end charged me for fuel.

Hertz and EUROPCAR always being the most easy to deal with at counter. Other rentals are poor in smooth things up.

The timing for transfer car pick up can be changed according to the opening hours of the operatir

Clearer drop off instructions.

All good!

No. I think it’s a phenomenal service you provide - a true win/win for both car returner (me) and returnee.

Give a reason for why a relocation was declined, it would also be a good feature to communicate with the rental companies incase you get denied. I think it would be nice to be able to make your case to them