Service in Broome was good except they forgot to check the rooftop tent which was loose and in a pretty bad condition. We had to stop in Karratha on the way down as we were loosing the tent driving. I'll give 5 to the guys in Broome because they were nice. Only one for the drop off in Perth as the lady in charge was absolutely rude, non polite, speaking a relative english. I don't know how she can get a job in a service positikn being so rude.

Service was great!

I have used transfercar a number of times over the last 12 years, a great service and option. This time however, and this is not a transfercar issue as such, I found the rental company somewhat less than ideal on its financial expanation side. I dealt with Europcar. At pickup no explanation was given as to Credit Card surcharges, they were just added at return (again with no explanation, only noticing once invoice emailed to me). Similarly when I chose to take up an insurance cover option, no explanation was given that GST would be added to the verbally quoted rate! This is not a huge concern to me from a financial angle, as I was getting a very cheap option for my necessary trip to Christchurch to pick up a private vehicle... but I feel it is deceiving if this is how they treat visitors to NZ given these visitors will not understand the surcharges/GST. Surely better to quote fully and upfront! As such the slightly lower than perfect rating, as I say not a transfercar reflection but if you are aware of this it can be passed onto the rental company.

Everything is good. Thank you

Everything was great.

Nil

Nope. Already recommended to many people

Just on drop off, we dropped off earlier before the drop off location was open. That has been a week now and we have not had our $500 deposit returned. Other than the email to rate the experience I have had no correspondence and am currently overseas so can't call. I was told the refund would be refunded in 3 to 5 business days i thought.

No

I found the service friendly and helpful, especially when we wanted to change out pickup arrangements. Transfercar were great.

Great experience thank you

No fabulous Service we love using Transfer car

No every thing very easy and I tell all my customers about transfer cars .I deal with a lot of local and visitors and always pass on how good you guys are .

Warn of the dangers of hitting kangaroos on the Nullarbor...

Nothing comes to mind.

The process was seamless - very good. My only issue was that I was driving the car from Wellington to Auckland and was given one day to do it. It's too far to drive that distance safely on your own, so I wanted to share it with my wife, but then I had to pay to add her as a driver. Given that only one person can drive the car at any one time, how does having an extra driver add to the risk? It seems to be simply revenue raising. At one level I don't blame you for that as business is business, but when insisting on a very long one day drive, the rsik would surely be greater if one person was behind the wheel all that time.

Good service with excellent communication.

Yes, customer service needs improvements and its not easy to get in touch with the customer services!

All ok on relocation

including address of pick up and drop off would make the booking so much easier.