The car was all good

Booking the motorhome was initially a problem as we wanted a 4 berth, but there was a technical problem on the page. However, the lady I dealt with in NZ was very helpful and we ended up having to book a 6 berth instead. We then opted to add the 7th day for $75 to our booking and again this was added without any issues.

the car would not brake and had steering problems

Very easy to apply, great website and excellent service.

Quicker response to vehicle request

Ease of use

lots.

no

Communicate better what is NOT included. And who the vehicle provider is. Insurance is expensive. So is interislander ferry.

Very easy and flawless process. We'll be doing this more often

Quick and easy response to.a situation

Great experience for us, and really helped get us to where we needed without getting a flight. So good.

It's SixT really. The car available wasn't as advertised. It was a CUPRA Terramar VZ not a CUPRA Formentor VZ which is what I signed up for! I certainty know not to consider purchasing this car because of all the gimmicks and accessories that ruined the driving experience. The lane keep assist couldn't be disabled - I was forever fighting the steering wheel when I like to keep more to the inside of a bend. Another biggie, I could not find where to put in a location in the navigator no matter how often I tried. It was almost as if it had been disabled. 0/10 here! I thought everything was covered including insurance but they informed me that the excess was $7,000! So I coughed up $130 to bring this down. In the old days I would be paid to take a car back to ChCh and the gas would be thrown in for free.

Very good service

Good email communication.